Frequently Asked Questions

Last Updated: March 1, 2025

1. How do I create a vehicle listing?

In the Transpopad app, navigate to "Vehicles" and tap "+ Post." Follow the on-screen prompts to add your vehicle details and upload photos.

2. How do I book a vehicle?

Search for vehicles using your desired criteria, select your dates, and tap "Book Now." Follow the payment instructions to complete your booking.

3. What are the cancellation policies?

Please refer to Transpopad's Cancellation Policy and Refund Procedures for detailed information.

4. How do I contact the vehicle owner/renter?

You can communicate with vehicle owners or renters using the messaging feature within the Transpopad platform. Alternatively, you can use the email address or phone number provided in their profile.

5. How do I report a problem?

To report an issue, please contact our support team at support_transpopad.rent@padtechcorp.com.

6. How do I verify my identity and driving record?

To verify your identity and driving record, go to your account settings within the app and follow the verification process.

7. What fees does Transpopad charge?

TranspoPad charges a service fee of 2.5% of the rental fee for hosts. This fee will be clearly displayed in the PayPal transaction breakdown.

8. How do I update my profile?

You can update your profile information by going to your account settings within the app.

9. What if I have a dispute with a vehicle owner/renter?

If you have a dispute, please contact our support team at support_transpopad.rent@padtechcorp.com. We will make every effort to mediate the dispute and find a resolution.

10. How do I know my information is safe?

We employ industry-standard security measures to protect your data. For more information, please review our Privacy Policy.

11. How do I know if a vehicle is suitable for my needs?

Review the vehicle listing details for specific information, including vehicle type, features, and owner rules. You can also contact the vehicle owner directly for clarification.

12. What are the tax obligations for vehicle owners?

Vehicle owners are responsible for understanding and fulfilling their local tax obligations related to rental income. We recommend consulting with a tax professional for personalized guidance.

13. What if there is an emergency during a rental?

In case of an emergency, immediately contact your local emergency services. Then, inform the vehicle owner and Transpopad support.

14. How do I update my vehicle listing?

To update your listing, go to your vehicle owner dashboard and select the listing you wish to edit.

15. How do I add photos to my vehicle listing?

During the listing creation or editing process, you will find an option to upload photos.

16. How do I change my password?

You can change your password by going to your account settings within the app and selecting "Change Password."

17. How do I delete my account?

You can delete your account through the account settings within the app.

18. What is the force majeure policy?

In the event of circumstances beyond our control, such as natural disasters, we will work with affected users to find a fair and reasonable solution.

19. How do I know if a vehicle owner/renter is verified?

Verified vehicle owners/renters will display a verification badge on their profile.